Refund policy
RETURN & REFUND POLICY
At Clapboard & Club, we want you to love what you wear almost as much as you love hitting the fairway. If something isn’t quite right, we’re happy to help.
RETURNS
We accept returns of eligible merchandise within 30 days of delivery.
To be eligible for a return, merchandise must be:
- Unworn, unwashed, and unused
- In its original condition
- Free from stains, odors, pet hair, deodorant marks, or other signs of wear
- Returned with all original tags attached
- Accompanied by proof of purchase or the original order number
Clapboard & Club reserves the right to decline returns that do not meet these conditions.
REFUNDS
Once your return is received and inspected, we’ll notify you regarding approval of your refund.
Approved refunds will be issued to the original method of payment. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.
Original shipping charges are non-refundable.
RETURN SHIPPING
Customers are responsible for return shipping costs for standard returns, including returns due to fit, sizing, or change of mind.
If you received an item that is damaged, defective, or incorrect, please contact us before returning it. If the return is due to an error on our part, Clapboard & Club will cover the return shipping cost.
EXCHANGES
Need a different size? We’re happy to exchange eligible merchandise when inventory is available.
If your requested replacement is unavailable, you may choose a refund to your original payment method or store credit.
FINAL SALE ITEMS
Items clearly marked Final Sale are not eligible for return, refund, or exchange, except where required by law.
Final Sale may include:
- Clearance merchandise
- Special promotional items specifically designated as Final Sale
- Customized or personalized merchandise
- Limited-edition products when specifically designated as Final Sale at the time of purchase
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include your order number and photos of the item.
We’ll make it right.
ITEMS PURCHASED FROM RETAIL PARTNERS
Items purchased through a golf course, pro shop, retailer, event partner, or other authorized Clapboard & Club seller are subject to that retailer’s individual return and exchange policy and should generally be returned to the original place of purchase.
HOW TO START A RETURN
To request a return or exchange, contact:
serviceme@clapboardandclub.com
Please include your name, order number, item(s) being returned, and reason for the return.
Once your return is authorized, we’ll provide instructions for sending your merchandise back.
A FEW FINAL DETAILS
Returns sent without prior authorization may not be accepted.
Clapboard & Club is not responsible for return packages lost or damaged in transit, so we recommend using a trackable shipping method.
Refunds are issued only after returned merchandise has been received and inspected.
Clapboard & Club
Lights. Camera. Tee Time.